Terms & Conditions | alcesterembroidery

** TERMS & CONDITIONS **

You are responsible to carefully review these Terms and Conditions of Business before using Alcester Embroidery and before processing an order or quotation with us.

Full payment is required when placing your order or a part payment of 50% of the total amount is required before any work will take place. You can pay by the following…

Bank transfer
Paypal
Card payment
Cash

Pricing

Prices may be subject to change without notice, but we will always inform you of any price change prior to processing your order. Our suppliers change prices without warning, and we are not able to update prices straight away. You will be fully informed of your price or change before your order is confirmed. We have the rights to cancel any order at any time.

All delivery is charged to a UK addresses. If you have requested delivery outside of the UK, or if your postcode is outside the standard delivery zones, please note that you may have to pay extra delivery at a later stage when we know the total cost of the order. This extra charge may be added after your initial payment, due to change in weight of delivery for example.

Orders

Once your payment has been received, we will send you over artwork for visual proof for you to check carefully and approve before we customise. Once your visual proof has been approved we start processing the order and although we try and accommodate further changes or cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price. The artwork visual proof is the final process in your order and contains all the customisation and placement details, it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility.

When creating your artwork we copy & paste what is sent to us so any mistakes made by the customer in the spelling of names/words are the fault of the customer only and will incur a charge for the item to be reprinted/recut or embroidered. If the design is embroidered this will have an effect on the digitising. Logos/designs are saved and used as debt by the customer. Artwork visual proofs will always be provided before any work is embroidered or printed onto the clothing.

Orders will not be processed until full payment or 50% of the total amount has been received.

Orders normally take 5-10 business days to complete. Larger jobs will take longer. We will be able to give you a more accurate estimate when you place your order. It may be possible to get your order to you sooner, please contact us if this is needed.

Personalised items cannot be exchanged or refunded.

Embroidery/Print Only Service

We can embroider/print onto your own garments and they'll be handled with care. However embroidery/print onto customer’s items is done so at the customers own risk and we can not be held responsible for any damage caused.

Delivery

The full amount due will need to be paid upon completion of works. All goods remain the property of Alcester Embroidery until paid for in full. We cannot refund or exchange goods that have been embroidered or printed with your logo or design unless there is a manufactures fault with the garment. All ordered items are to be collected within 4 weeks of completion or items will be disposed of if no longer required.

Alcester Embroidery will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods.

We will only use your personal information during the ordering process.
We do not pass your details on to any 3rd party.
We will not contact you other than during your order process and keeping you up to date with the process and dispatch time.

We may use a photograph of your completed order to promote our business, if you do not wish for us to do this then please tell us when placing your order. By ordering from us you are agreeing to these terms.